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Return & Refund Policy – Window Cleaning Magic LLC

At Window Cleaning Magic LLC, customer satisfaction is our priority. Below are our policies regarding refunds and returns for any products purchased. Please note that we do not offer refunds on window cleaning services, as these involve labor and resources that cannot be reclaimed once the service is completed.

1. Goods (Products) Refund & Return Eligibility

• Refund Window: You may return eligible products within 14 days of receiving your order. After 14 days, no refunds will be issued.
• Condition of Items: To be eligible for a refund, the item must be unused, in the same condition you received it, and in its original packaging.
• Proof of Purchase: A receipt or valid proof of purchase is required to process your return.

2. Non-Refundable Items

• Personalized or Custom Items: Products that have been customized or personalized (e.g., with specific branding, labels, or custom orders) are non-refundable unless defective.
• Services: Once our window cleaning service has been completed, no refunds will be issued for labor or associated costs.

3. How to Initiate a Return

1. Contact Us: Email us at [email protected] with your order details and reason for return.
2. Shipping Instructions: We will provide you with the return address and any additional details needed for the return.
3. Inspection & Notification: Once we receive and inspect your return, we will send an email confirming receipt and notifying you of the approval or rejection of your refund.

4. Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the item is defective.
• Non-Refundable Shipping: Original shipping costs are non-refundable. If your refund is approved (for reasons other than a defective item), the cost of return shipping may be deducted from your refund.
• Trackable Service Recommended: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

We appreciate your understanding and thank you for choosing Window Cleaning Magic LLC. If you have any questions regarding our Return & Refund Policy, feel free to reach out.